Covid-19 Guidelines & Safety Information for Patients

Prior to a face to face assessment all patients will be contacted to discuss the risks associated with face to face contact versus a video consultation. The decision process to offer a face to face consultation or video consultation will be a shared decision between physiotherapist and patient.

It is important to note that if the decision is made to meet face to face certain procedures will be followed to minimise the risk of disease transmission. During certain physiotherapy procedures it may not be possible to maintain a 2 meter distance. As a result, close contact between physio and patient will be kept to a minimum.

The treating physiotherapist will wear PPE (Personal Protective Equipment) which will be a minimum of surgical mask, plastic apron and gloves - as recommended by PHE (Public Health England). The surgical mask will be changed each session and the apron and gloves will be changed for each patient. All PPE will be disposed of as recommended by PHE and waste disposal protocols applicable to the treatment location. All touch points within the treatment rooms will be wiped with appropriate cleaning materials prior to and following each patient. The physio will hand sanitise/wash hands following and prior to each individual patients. All treatment rooms will have the maximum ventilation possible with open windows where practicable.

All patients will be asked to complete a risk assessment and consent form prior to assessment. This form will also provide information for NHS Track and Trace, if required. Patients are asked to wear a face covering if possible, ensuring that this does not compromise their health or effectiveness of treatment. All patients will be asked to hand sanitise before and after the session. Patients are asked to attend their appointment unaccompanied, however, if this is not possible eg due to the requirement of a chaperone, carer, translator or guardian then the accompanying individual will be asked to provide the same screening and consent information as the patient, wear a face covering, hand sanitise and maintain social distancing when possible.

Prior to face to face contact the physio will take the temperature of the patient to ensure it is within normal range.

Please do not attend any session if you or any member of your household has tested positive for coronavirus within the last 14 days, has a new, continuous cough, a high temperature (above 37.9 degrees C), or loss or change in your sense of taste and/or smell, or have returned from a country on the list of current quarantine countries, or have any concerns that you may have coronavirus, or been advised by anyone in authority to self isolate. Please review these conditions and verbally confirm them at each and any follow up appointment.

If you feel unwell please contact Sue to discuss whether or not to rearrange your appointment. Please do not attend your appointment if you have tested positive for covid 19 in the last 5 days or have any symptoms. Appropriate PPE will be requested to be worn on a risk assessed basis and requirements are subject to change depending on current Health Care settings guidelines. Thank you for your understanding with regard to changing policies.

By following these rules we can all play our part in minimising the risk of disease spread.

For details about Treatments please click here.

Attendance Protocol for Patients

Shere Surgery
At your allocated appointment time please enter the waiting room and find a seat with a green circle marked above. The physio will come and collect you from the waiting room, take your temperature and escort you to the treatment room.

Merrow Park Surgery
Currently all appointments are virtual.

Godalming Surgery
Please park on the drive at your allocated appointment time. The physio will collect you from your car, take your temperature and escort you to the treatment room.